Refund policy

PRODUCT CHANGES AND RETURNS

Orders made through www.opticvue.es can be returned within a period of 24 hours from the delivery date.

As long as the product It has not been open, We accept the return as long as it is in reasonable conditions and no improper use of it has been made.

The product cannot be open and must keep theOriginal content.

Returns expenses are free.

Opticvue will be in charge of managing the return and reimbursement of the totality.

Opticvue reserves the right to reject returns communicated outside the term or products returned in clearly inappropriate conditions (missing, abusive use, etc.).

How to process a return or change

1. Log in your account in www.opticvue.es.

2. Go to "My orders" and click "Request return".

3. Choose what you want to return and complete the form (optional).

4. In less than 24 hours work we will answer you with the following steps.

How to prepare your return

Place the product in its original box and keep it in a protected bag or package.
Outside, indicate your order or name. If you have doubts, Our team facilitates everything.

Refund

Once we receive the product and verify that it is in acceptable conditions, we will make the subscription within a period of 5 to 7 working days, to the same payment method.

Do you have doubts?

Write our customer service team info@opticvue.es
We are here to help you and offer you an experience as clear as your vision.